The competition within the e-commerce market has grown to be fiercer than ever. Brands are constantly looking to outdo each other with the latest techniques and practices technology can offer. With the future of the industry constantly shifting, it is hard to predict an industry-leader for a longer duration.

Not only is this evolution expanding the digital footprint of online brands, but it is also serving as an impetus to accelerate the performance of shopping carts and increase revenues for online merchants. And this isn’t affecting just retailers as platform developers are also facing challenges to meet the demands of multi-channel users. Let’s take a look at some of the criteria that will come to define the future of e-commerce platforms.


Personalization & Customer Experience

Remaining as the leading fundamentals of e-commerce will be personalization and enhanced user experience. The purchase decisions of customers will be influenced by a combination of showrooming and webrooming and product demos as well as the unique in-store experience offered by retailers. Because of this, e-commerce platforms will be evolving in order to offer great versatility and depth-of-choice that comes with online shopping as well as the option of in-store purchasing, collection, or returns.


Integration of AI Systems

One of the next big stems in the online retail industry will be rapidly changing and improving upon the technology. AI systems that are integrated with e-commerce platforms will be able to run algorithms to determine the optimum conditions for the sales procedure and the highest converting design for every unique online shop. Using these algorithms to effectively run tests, optimize settings and then repeat this process on a loop will allow retailers to maximize their web store capabilities and yield higher conversions.


Using Hyperscale Computing

Not only is hyperscale cost-effective and provides more space for innovation, but it also allows retailers to explore a variety of solutions for individual services. Additionally, retailers will have the freedom in managing the expenses and will no longer have to worry about the need of making a permanent commitment. They will then be able to focus on developing the areas that highlight their strengths and attract customers in a highly competitive market.

While these are just a few of the things that will define e-commerce platforms, there are plenty more to be aware of such as the decline of monolithic platforms, and the measurement across all devices. As the complexities of the industry continue to increase, retailers must begin learning that the most elaborate solution might not be the most effective. They should look to focus on reducing the platform into manageable sections and use the consumer data to develop better functions that will address specific customer behavior. These approaches are what will set retailers on the right track to prepare for the future of e-commerce.